Emotional intelligence is more than recognising, labelling, and responding to our own emotions
Mary-Anne Murphy
Building our emotional intelligence is wider and deeper than a lot of people consider.
While acknowledging and navigating our internal emotional landscape is essential, true emotional intelligence goes beyond self-awareness. It encompasses critical skills such as engaging in crucial conversations, demonstrating empathy, fostering relationships, setting and achieving personal goals, maintaining optimism during challenges, being flexible and agile, and approaching the world with a sense of curiosity. These skills are underpinned by self-awareness, but it is not the only element of emotional intelligence. Emotional intelligence is a more comprehensive and inclusive concept than commonly believed.
The 2023 World Economic Future of Jobs report has identified 10 key work skills needed in the future of work. These are:
Analytical thinking
Creative thinking
Resilience, flexibility, and agility
Motivation and self-awareness
Curiosity and lifelong learning
Technological literacy
Dependability and attention to detail
Empathy and active listening
Leadership and social influence
Quality control
SOURCE: WORLD ECONOMIC FORUM “FUTURE OF JOBS REPORT 2023”
There are multiple emotional intelligence qualities required within these job skills. Daniel Goleman states “As much as 80% of adult “success” comes from EQ.”
If we were to only focus on the capability of recognising, labelling, and responding to our own emotions, it would be a bit like trying to kayak without a paddle, you are missing critical parts that activate your journey and give you momentum.
Take for example Mandy who began as the leader within a new workplace where she didn’t know anyone very well. She had to employ her skills of observation, curiosity, active listening and empathy to ascertain how this workplace ran, and where she could support them to add value. Whilst being mindful of her own emotional state, she also needed to employ additional emotional-social skills to enhance her leadership.
Emotional Intelligence is comprehensive and complex, yet absolutely vital for becoming future-prepared. It is not a skim-the-surface area of development, yet requires ongoing commitment and work to learn, apply and refine. But it is pivotal to work success.