Keeping the Rhythm of Accountability
Keeping the Rhythm of Accountability
Picture a rowing crew out on the water. Every person has an oar in hand. When each rower pulls in time, the boat glides forward with power and ease. But when someone eases off, dips their oar late, or drifts out of rhythm, everyone feels it. The glide turns to drag, and that satisfying whoosh across the water becomes a sluggish splosh.
This is what accountability looks like in a team. It is rarely about the grand gestures. More often, it lives in the small, consistent actions that either keep the rhythm or quietly throw it off.
Strong teams do not fall apart because people stop caring. They drift when no one names the dip in rhythm, when the missteps go unspoken. Over time, the standard slides, energy drops, and everyone starts wondering why it suddenly feels so hard to row.
Rethinking Accountability
Accountability is not about blame. It is about commitment; about protecting the collective rhythm that keeps everyone moving forward. And it is about the courage to call people back into time when they slip out of sync (ideally before the whole crew starts spinning in circles).
We often assume that “consequence” means punishment. But really, consequence is simply what happens next.
When someone rows harder than expected and the team acknowledges it; that is a consequence.
When rhythm breaks and the coxswain calls it out, restoring flow; that is a consequence.
When no one says anything and the boat keeps dragging sideways; that too is a consequence, one that slowly eats away at belief in the crew.
Accountability is not a heavy hand. It is the steady beat that keeps people rowing together with trust, energy, and purpose. When recognition and correction both happen naturally, the whole team feels it, and the boat starts to fly again; smoother, stronger, faster.
That is the rhythm of a truly accountable team.
Pause and Reflect:
Where in your team have you noticed rhythm slip without naming it?
What behaviours are you reinforcing by what you acknowledge; or ignore?
How do you personally stay in time with your own commitments?
Stay Steady
Mary-Anne
Leading Cultural Change – From Surface to Core
Leading Cultural Change – From Surface to Core
Culture lives in the heartbeat of an organisation. We feel it in the way people greet one another, the rituals that give rhythm to the day, the language that sneaks into meetings, and the beliefs that quietly shape decisions. Leading through culture is one of the most powerful responsibilities we carry, and one of the trickiest to get right.
Understanding the Layers of Culture
Edgar Schein’s Iceberg Model helps us see culture in three layers.
Artifacts (Visible Layer):
These are the things we can see and touch – the policies, systems, spaces, logos, and routines that shape daily life. They are the tip of the iceberg, easy to spot but often just the surface story.
Espoused Values (Middle Layer):
These are the beliefs we say matter most – the vision statements and values printed on posters or shared at meetings (and hopefully remembered afterwards).
Underlying Assumptions (Deep Layer):
These are the invisible beliefs about how the world works – the unspoken “this is how we do things around here” messages that shape decisions and behaviours far more than we realise.
Artifacts can shift quickly, but the deeper layers, especially underlying assumptions, take time, courage, and more than a few cups of coffee to change. If we want transformation that lasts, we need to be willing to work below the surface.
Why Leaders Need to Work Across All Three Layers
Schein reminds us: “The only thing of real importance that leaders do is create and manage culture. If you do not manage culture, it manages you.”
Surface level systems and shiny new initiatives might spark energy for a while, but without alignment to deeper values and assumptions, that energy fades faster than the excitement after a new stationery order. Lasting cultural change asks us to:
Clarify values. Make sure what we say we value is genuinely reflected in the daily experience of everyone, not just written in the strategic plan.
Align behaviour with beliefs. Model the values we talk about, so they are visible in action, not just words.
Shift mindsets over time. Allow people to grow into new ways of thinking and working. Real cultural change happens through steady, consistent practice, not one inspirational meeting and a morning tea.
Four Leadership Actions That Move Culture Forward
Action: Surface the DNA
What It Does: Revisit stories, symbols, heroes, and rituals that express the organisation’s identity. Connects visible practices with purpose and shared meaning.
Action: Reinforce Alignment
What It Does: Align strategy, values, and daily work so people can see how their role connects to the bigger picture. Builds coherence across all layers of culture.
Action: Share Ownership
What It Does: Involve everyone in shaping and living the culture, not just observing it. Strengthens commitment and shared responsibility.
Action: Practice Deep Change
What It Does: Create space for learning, reflection, and honest conversation that bring assumptions to the surface. Keeps culture alive and evolving.
Why It Matters
Culture is never static. It is a living system that responds to every decision, conversation, and raised eyebrow. The small moments – how we start meetings, what we celebrate, how we respond when things get messy – send powerful messages about what we truly value.
When leaders intentionally tend to culture, they become gardeners more than managers. They notice what needs pruning, what needs nurturing, and when to simply step back and let things grow. And yes, sometimes they pull a few weeds.
Reflection Prompts
Which layer of culture do I give most of my attention to: the visible systems and rituals, or the deeper values and assumptions?
Where might there be gaps between what we say we value and what people actually experience?
How can I create spaces for our people to explore unspoken assumptions through dialogue, storytelling, and asking why?
Go well this week,
Mary-Anne
Daily Fuel Stops – Micro Pauses for Emotional Fitness
Daily Fuel Stops – Micro Pauses for Emotional Fitness
It is easy to power through the day without pausing, only to reach the evening with a foggy brain, tense shoulders, and the decision making ability of a potato. This is what happens when we spend too long in the danger zone without realising it.
The Science of Stress
Our brains are brilliant, but they are also a bit old fashioned. They were designed for survival in a world full of Sabre- toothed tigers, not calendar invites. The same fight or flight response that once kept us alive still kicks in today, only now it is triggered by overflowing inboxes, traffic jams, or a Teams meeting that could have been an email.
The body does not know the difference between real and perceived danger. Stress hormones flood the system, heart rate rises, and muscles tense as if preparing to sprint for our lives.
While helpful in short bursts, living in this state too long wears us down. The World Health Organisation calls stress the “health epidemic of the 21st century.” Harvard research shows that between 70 and 95 percent of GP visits are linked to stress. In Aotearoa, the Mental Health Foundation reports that one in four people experience high levels of stress or anxiety.
Burnout – Too Long in the Danger Zone
Staying in low level stress for too long stops the body from repairing and restoring. Over time, it leads to burnout: exhaustion, foggy thinking, low immunity, and a general sense of “I used to be fun.”
It is like driving all day with your foot jammed on the accelerator. Sooner or later, something starts to smoke.
Moving Into the Safety Zone
Thankfully, our nervous system also has a built in recovery mode, often called the safety zone or “rest and digest” state. In this mode, the body repairs, energy returns, and the creative, problem solving parts of the brain switch back on.
Neuroscience and wellbeing research (Southern Cross Workplace Wellness Survey, WHO, Harvard Medical Journal, and neuroplasticity studies) show there are simple, proven ways to activate the safety response:
Movement: walking, stretching, dancing, tai chi
Breathwork: slow belly breathing, mindfulness, meditation
Nature: time in green spaces, sunlight, salt water, birdsong
Connection: laughter, kindness, gratitude, hugs, pets, play
Creativity: cooking, music, gardening, trying something new
Relaxation: baths, massage, time away from screens, reframing thoughts
These are not indulgences; they are maintenance. The science is clear: little and often works best.
Why This Matters for Leaders
When leaders normalise fuel stops, they show that wellbeing and performance can travel together. Micro pauses are not signs of weakness; they are signs of wisdom. A few moments of presence can prevent a full system crash.
By modelling these resets, leaders give others permission to do the same. That is how resilient, resourceful teams are built, not through pushing harder, but through knowing when to pause.
Micro Pauses Within a Busy Day
Even in the most demanding schedules, small resets can make all the difference. Think of them as pit stops for your nervous system: short, regular, and essential for finishing the race.
Morning
Take three slow breaths before opening emails
Step outside with your coffee and notice the air and light
Write down one thing you are grateful for before the day begins
Between Meetings
Walk the corridor or step outside for two minutes
Roll your shoulders and stretch
Ask yourself: How am I arriving to this next conversation?
Midday
Eat lunch away from your desk, even for ten minutes
Put your phone down and actually taste your food
Listen to one piece of music that lifts or calms you
Afternoon Reset
Take a quick walk outdoors
Practise belly breathing: hand on stomach, slow inhale, long exhale
Reframe a stressful thought: This is pressure, but I can take it step by step
Evening Wind Down
Switch devices off for a while
Share one good moment from the day with a friend or whānau
Do something creative or soothing, such as cooking, reading, gardening, or doodling
Remember, little and often wins. Micro pauses do not need candles, yoga pants, or spa music. They are simply moments of awareness that bring us back into balance again and again.
Reflection Prompts
What is one micro pause I could realistically add into today?
At what points in my day does the danger zone tend to appear, and what could act as a reset?
How might my own fuel stops encourage others to take theirs too?
Go calmly this week,
Mary-Anne
Becoming an Editor of Your Thoughts
Becoming an Editor of Your Thoughts
The other day, I was preparing to facilitate a leadership workshop when I noticed my mind racing ahead, rehearsing the agenda, anticipating questions, checking the clock. On the surface, I seemed calm; underneath, I was already in overdrive. Then a minor tech glitch appeared just before we began, and I felt that familiar surge, breath shortening, focus narrowing, the kind of moment where you wonder if you are leading a workshop or starring in a live demonstration of the stress response.
These moments can catch any of us off guard. That is where the idea of the window of tolerance comes in handy. Coined by psychiatrist Daniel Siegel, it describes the zone where we feel grounded and able to manage what is happening around us. Inside that window, we can think clearly, listen deeply, and respond with care. Step outside it, and our nervous system takes over, pulling us into reactivity, overwhelm, or shutdown (also known as pretending to check your notes while actually rebooting your soul).
When our thoughts start to spiral, we can slip out of that window without realising it. And because leadership is relational, our state tends to ripple through the room faster than the Wi Fi. Neuroscience tells us that when stress hijacks our system, the prefrontal cortex, the part of the brain responsible for reasoning and problem solving, temporarily goes offline. In other words, the calm, capable version of ourselves quietly leaves the building.
Leadership researcher Ryan Gottfredson points out that great leaders are not immune to emotional triggers, they just find their way back to balance faster. They have learned to spot the drift and gently steer themselves home before things spiral.
Author Nataly Kogan calls this emotional fitness, the ability to become an editor of your thoughts rather than a passenger to them. When those familiar inner scripts start rolling, “I cannot do this,” “I am behind,” or “I need caffeine and a miracle,” we can pause and ask, Is this true? Is it helpful? Does it move me closer to the leader I want to be? That small pause creates space to choose a wiser response instead of reacting on autopilot.
Even the simple act of naming what is happening, I feel anxious, I feel stretched, I feel like hiding under my desk for five minutes, helps settle the nervous system and bring the thinking brain back online. Over time, these micro edits strengthen our ability to stay within our window of tolerance and lead with clarity, humour, and heart.
In the end, becoming an editor of your thoughts is not about deleting the messy drafts. It is about noticing what is on the page, making small, intentional edits, and choosing words and responses that move you closer to the kind of leader you want to be.
Reflection Prompts
What thought loop has been running most loudly for me this week?
What emotion sits underneath that thought, and what happens when I simply name it?
If I could rewrite my mental script today, what thought would I choose to highlight instead?
Stay Steady,
Mary-Anne
Checking Your Leadership Dashboard: Spotting the Warning Lights Before Burnout
Checking Your Leadership Dashboard: Spotting the Warning Lights Before Burnout
Before take-off, a pilot scans the dashboard — checking every signal, every gauge. Each light tells a story: fuel, altitude, pressure, balance. Ignoring even one could cause problems later in the flight.
Leadership is much the same. We all have an internal dashboard that gives us signals when things aren’t running smoothly. The trouble is, we’re often so focused on helping others reach their destination that we miss our own warning lights.
The other morning, a small light appeared on my car’s dashboard. It wasn’t dramatic — just quietly glowing, reminding me something needed attention. Our inner systems work the same way. Fatigue, frustration, or disconnection are early signs, softly signalling us to slow down and check in — before those quiet warnings turn into a mayday call.
What Burnout Really Is
Burnout is not just being tired or having a busy season. The World Health Organisation defines burnout as a syndrome that results from chronic workplace stress that has not been successfully managed. It has three key features:
Exhaustion: feeling completely drained, emotionally and physically.
Cynicism or detachment: losing connection to the work or the people we serve.
Reduced effectiveness: struggling to perform tasks that once came easily.
In Aotearoa, this is becoming increasingly common. A 2024 Massey University study found that 57 percent of workers were at high risk of burnout, more than double the figure just months earlier. The Wellness at Work Report 2024 reported that 61 percent of employees had felt burnout in the past three months, with the number climbing to 70 percent for Gen Z workers.
These are not just statistics. They are a mirror showing us how easy it is to drive on empty without noticing until the engine begins to fail.
Checking Your Dashboard
So what should we be looking for on our personal dashboards? Here are some of the most common warning lights:
Energy gauge: You wake up tired, even after a full night of sleep. Coffee no longer cuts it.
Focus indicator: You are forgetting things, struggling to concentrate, or procrastinating on tasks you would normally handle with ease.
Mood sensor: You find yourself irritable, snapping at small things, or feeling flat and disconnected.
Connection signal: You avoid people, dread meetings, or feel detached from your team.
Meaning meter: The purpose behind your work feels distant, and what once inspired you now feels like a burden.
Body alerts: Headaches, muscle tension, or ongoing health niggles. The body keeps the score of ongoing stress.
These are not signs of failure. They are data. They are your dashboard showing you it is time to pull over and reset.
Catching Ourselves Early
The (somewhat) good news is that burnout doesn’t arrive without warning — it builds gradually, light by light. Which means we can catch it early. Taking a micro-pause to ask, How’s my dashboard looking today? helps us notice when we’re running low on fuel or flying through turbulence.
Small resets — stepping outside for air, breathing deeply, reaching out for connection — act like quick maintenance checks. They steady our systems and keep us flight-ready.
Leaders who tune in to their own dashboards don’t just protect their wellbeing; they model a culture where others feel permission to do the same.
Reflection Prompts
If I looked honestly at my dashboard today, what warning lights are glowing?
Which part of my dashboard; energy, focus, mood, connection, meaning, body, needs the most attention right now?
What small action could I take this week to reset before I hit empty?
Go well this week
Mary-Anne