Knowing Yourself… And Your Impact

Knowing Yourself… And Your Impact

Have you ever stood at the edge of a ravine and looked across to the other side?

From a distance, the gap looks manageable. Crossable. Not that big a deal. But when you're standing right at the edge, looking down, it feels a whole lot wider than it did from back there.

That's what the gap between intention and impact feels like in leadership.

We say something. We mean it one way. It lands another. And in that gap, relationships are at risk. Not because anyone was trying to cause harm. But because the words didn't travel the way we thought they would.

Most of us don't even realise the gap exists until we're standing in the middle of it. A conversation that felt clear on our side somehow landed as criticism on theirs. Feedback we thought was helpful felt like a personal attack. Direction we gave in confidence created confusion instead.

We meant well. That part is true. But meaning well doesn't always mean landing well. And in leadership, it's the landing that matters.

Tasha Eurich's research found that while most of us believe we're self-aware, very few actually demonstrate it in practice. The gap isn't effort. It's accuracy. Seeing how your behaviour actually lands, not just how you meant it.

That's the bridge. Not between two cliff edges, but between your intention and someone else's experience. And building that bridge takes a different kind of attention. Not just "what did I mean?" but "what did they actually receive?"

Because once you start asking that second question, everything shifts. Conversations open differently. Feedback lands better. Relationships hold more weight.

And the gap? It doesn't disappear. But you get a lot better at knowing when you're standing at the edge of one.

The Conversation

Think about a recent conversation that didn't quite land the way you intended. Not a catastrophe. Just one that felt a little off.

What did you mean? And what do you think they actually received?

That gap, right there, is worth sitting with.

Arohanui

Mary-Anne 😊

Holding Yourself Steady (When Leadership Feels Personal)

Holding Yourself Steady (When Leadership Feels Personal)

You know those times when something just gets under your skin?

Someone says something. Does something. And before you've had a chance to think, you can feel it rising. That wee tad of annoyance. That tightening.

It happened to me recently. Someone backed into my parked car at the supermarket, admitted it on the spot, then a few days later decided they weren't actually sure they'd done it. I felt myself starting to lose my rag. And honestly? Fair enough. But it got me thinking about what happens in those moments for us as leaders.

Because it happens at work too. Someone questions a decision. A conversation goes sideways. Someone says something that just doesn't sit right. And suddenly we're not leading from a clear head anymore. We're leading from that feeling.

Maya Angelou said it's rarely the words people remember. It's the feeling they were left with. And that's the bit that stops most of us in our tracks, because in those crunchy moments, the feeling we're carrying is written all over how we show up.

So what do we do with it?

First, notice it. Not after the conversation. During it. That's the hard part. Because when we're rattled, we're usually too busy being rattled to clock that it's happening. The work is building enough awareness to catch yourself mid moment and think, "okay, something's happening for me here."

Then, change your state. That looks different for everyone. A breath. A pause. Stepping out for five minutes and a cuppa. Whatever gets you back to a place where you can communicate the way you actually want to. Not perfectly. Just intentionally.

We're all human. We lose it sometimes. That's not the problem. The problem is when we don't notice it happening until the damage is done.

The Conversation

Have a think about it this week. What rattles your cage? When do you notice it, in the moment, or after the fact? And what do you need to do to change your state so you can come back at it differently?

Those questions are worth sitting with. Because the answers are yours, and they matter.

Go well this week
Mary-Anne

The People Part of Leadership (No One Prepares You For)

The People Part of Leadership (No One Prepares You For)

There’s a moment most leaders recognise. You sit down at the end of the day and think… what did I actually get done? Not what was planned. What actually happened. The conversation that ran over. The issue that landed out of nowhere. The thing you’re still turning over in your head now. And somewhere in that, you realise: this is the work. Not the plan. Not the strategy. The people.

Most leaders don’t struggle with the technical side of leadership. They struggle with the people side, because it doesn’t stay contained. It spills across meetings, into gaps in your day, and into your thinking long after you’ve finished. Conversations don’t just take time, they take thinking.

A 2023 report from McKinsey & Company highlights how leadership roles are becoming increasingly people intensive, with less space between interactions. This isn’t part of leadership anymore. It is leadership.

And here’s where it quietly shifts. You start by leading the work. Then, without really noticing, you start holding it. Taking things on. Carrying conversations. Resolving things quickly because it’s easier. Until your day isn’t shaped by what matters most. It’s shaped by what arrives.

Leadership isn’t what’s in your calendar, it’s what stays in your head afterwards.

That’s the part that catches leaders out. Not because they’re doing something wrong. Because they’re doing what works. But over time, it costs you. Not just time. Thinking.

When everything is coming at you, there’s no space to step back, prioritise properly, or think clearly. So the move isn’t to do less. It’s to lead this part of your role more deliberately. Notice when a conversation is expanding and hold it just enough so it doesn’t take over. “This matters. Let’s focus on what’s most important here.” Notice when you’re stepping in too quickly and shift the thinking. “What do you see as the next step?” Create space for conversations so they don’t take it, and close loops so they don’t sit with you longer than they need to.

And in those moments where something lands with urgency, where you feel the pull to fix it straight away, steady it. “I can hear this matters. Let’s take a moment.” Then ask yourself: is this mine to lead, or am I taking it on?

If you don’t lead the people part of leadership, it will lead you.

Where has the people work started to lead you, instead of you leading it?

Go with clarity this week
Mary-Anne

When We Smooth It Over, Step In… or Stay With It

When We Smooth It Over, Step In… or Stay With It

Someone says, “I’m feeling really overwhelmed.”

What you do next matters more than you think.

Not in a big, dramatic way.
In a small, almost invisible one.

You either smooth it over.
You step in.
Or you stay with it.

And over time, those moments shape everything.

I have been sitting with this after revisiting the work of Martyn Newman.

Empathy is not sympathy.

But in practice, the difference is not always obvious.

It shows up in how we respond in moments like this.

It often starts here

You nod.

“That sounds tough. This time of year is always hectic. Just do what you can.”

You mean well.
You are kind.
You acknowledge it.

But you stay outside the experience.

They nod.
They say they will be fine.
And they leave… still carrying it.

Nothing has really shifted.

Sometimes we move closer… but not deeper

You step in quickly.

“Okay, leave that with me. I will take that off your plate.”
“I will sort it.”

It feels helpful.
It feels like leadership.

And sometimes, it is.

But often, you have removed the discomfort… without really understanding it.

Over time, this can:

• reduce ownership

• lower confidence

• create reliance

• increase your load

The problem gets handled.
But the person does not necessarily grow.

And then there is a different move

You pause.

“Tell me a bit more about what is feeling overwhelming right now.”

They start at the surface.

You stay.

“What is the part that is sitting with you the most?”

Now the real thing emerges.

You do not rush to fix it.

“That sounds really heavy. I can hear how much you are carrying… and how much you care about getting it right.”

Something shifts.

Their thinking opens.
Their shoulders drop.
They feel seen.

And from here, you move forward together:

• What would help right now?

• What matters most this week?

• Where can we ease the load, and where do you want to hold it?

This is where empathy lives

Not in what we believe.
But in how we respond.

As Antonio Damasio reminds us, emotion shapes thinking.

And under pressure, as Lisa Feldman Barrett explains, our brains simplify and protect.

So when people do not feel understood:

• thinking narrows

• contribution reduces

When they do:

• thinking expands

• trust strengthens

• people engage more fully

The tension

Smoothing it over is fast.
Stepping in feels good.

Both reduce discomfort quickly.

But they can also move us away from what matters most.

Empathy asks something else.

To slow down.
To stay.
To understand before moving on.

The reflection

Because when someone brings you something real, there is always a choice.

Not a big one.
A small, almost invisible one.

Do you smooth it over?
Do you step in?
Or do you stay with it?

That choice shapes:

• how safe people feel

• how openly they think

• how strongly they contribute

And slowly, quietly… it shapes your culture.

Maybe empathy is not something we simply value.

Maybe it is something we practise,
moment by moment,
in the spaces where it would be easier not to.

Mary-Anne 💛

When Things Feel Quieter Than They Used To

When Things Feel Quieter Than They Used To

There are moments in leadership where things just feel a bit… quieter.

You are still showing up.
Still doing the work.
Still carrying what needs to be carried.

But something has shifted.

The energy is not quite the same.
The certainty is not quite the same.
The edge you used to feel has softened.

And then the thinking starts.

Am I making a difference here?
Is this worth the energy I am putting in?
Do I still have what it takes to keep doing this?

This is the part of leadership that does not get talked about much.

Not because it is rare.

But because it is subtle.

When things feel quieter, it is easy to assume something is wrong.

But often, it is not a failure.

It is a signal.

A Simple Way to Work With It

When that shift shows up, keep it practical.

Notice it

Recognise that something has shifted.
No judgement. No overthinking. Just awareness.

Name it

Be clear about what is underneath.

Is it frustration from things not moving?
Fatigue from holding a lot for a long time?
Self doubt creeping in?

Naming it brings clarity.

Reconnect

Come back to what matters.

Why did this work matter to you in the first place?
What still matters, even now?

And then take one small step back in.

Not everything.

Just one move.

One idea.
One conversation.
One moment where you bring a bit more of yourself back.

The Reality

Momentum does not return all at once.

It rebuilds.

Quietly.

So if things have felt a bit quieter for you lately, take that as information.

Not that something is wrong.

But that something needs reconnecting.

Notice it.
Name it.
Reconnect.

And start there.

Arohanui

Mary-Anne 😊